First listed on: 28 February 2024

APS 6 - Complex Case Manager – Clinical and EL 1 - Complex Case Manager – Senior Clinical 


The Coordinated Client Support Branch is looking for motivated, resourceful, supportive and agile people to take up the role of Complex Case Manager within the Coordinated Client Support (CCS) Branch.

The CCS Branch manages a range of programs and services to assist vulnerable clients to navigate DVA services and connect to supports to meet their wellbeing needs. Case management offered by CCS Branch is collectively referred to as the Client Support Program.

The Client Support Program (CSP) is a voluntary, case management program, which uses a clinical lens and trauma informed approach to support clients to meet their wellbeing needs. The program aims to streamline communication between clients, their families and DVA. Case management provides clients with a single or primary point of contact for all services within DVA and facilitates access to external support services.

Case management is delivered through a service model that supports clients to increase their capacity to independently navigate their DVA business.

Case management is provided by a combination of clinically trained and generalist staff at the APS6 & EL1 levels: Caseloads of all levels of case managers vary in size due to the complexity of the clients’ presentation and needs, and the associated time required to support those needs.


Please refer to Candidate Information Pack for a list of duties related to this role. This can be found at the link used to apply.

Contact Officer Details:

For any job related information required after reading the selection documentation, please contact Hudson –

Where to lodge Applications:

To apply go to and complete the online application by 11.30pm AEDT, Sunday 10 March 2024

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