Salary $71,830 + 9.5% Superannuation

Permanent Full Time

Currently our Health & Wellbeing team are looking for someone who has strong skills in the investigation of community public health related complaints and communicates effectively in seeking resolution or mediation of those issues.

The Position… reporting into the Team Leader, you will be an authorised officer (working under the Public Health and Wellbeing Act 2008) carrying out inspections, consumer complaints, and relevant environmental sampling. You will be required to conduct compliance assessments of proposed and registered businesses under the Public Health & Wellbeing Act, including those operating at special events. Using your strong written and record management skills you will also undertake pool and water sampling and investigate customer nuisance, noise and odour issues.

These roles are suited to people who enjoy a compliance based role. You may be studying towards your public health degree, or come from a local laws/authorised officer role and looking for a change.

If you are someone who enjoys customer contact, research, and has a brain for investigations this may be your next career move!

This role does include some afterhours inspections and as such your flexible availability is required. Please note that possession of a current and valid full Victorian driver’s license is essential.

You will have…

• Proven ability to work as an effective team member, input into team processes, actively and positively contribute to team goals, and demonstrate positive behaviours and attitudes within the team environment
• Demonstrated ability to apply relevant legislation and corporate procedures and policies
• Demonstrated ability to apply investigatory skills in matters requiring problem resolution
• High level understanding of customer service principles and practice, and demonstrated ability to apply those principles to internal and external customer interaction
• Excellent communication skills, including the ability to communicate effectively, both written and verbal, with all levels of staff, the general public, and commercial and professional stakeholders
• Proven ability to work in a time pressured environment, meeting multiple deadlines with a high level of initiative, motivation and innovation.
• Ability to demonstrate and display City of Melbourne Values – integrity, courage, accountability, respect for self and others, and striving for excellence.

Desirable

• A degree in environmental, social science or related field
• Experience with local government or in a similar enforcement or conflict resolution role.

To view the physical requirements of this position, please see below under Position Information.  

How to apply…

As part of the online application form you are required to:

• attach your resume
• attach a separate cover letter
• respond to the following application questions(no more than 300 words each), in a separate document:

1. How do you define ‘excellent customer service’ being delivered within this role? 
2. Can you provide an example of how you have maintained high level customer service and communication in relation to a customer complaint investigation?
3. How does this role fit with your career aspirations and why you believe you are the best person for this role?

Please note previous applicants need not apply

Please address your covering letter to Daniela Failla, Team Leader Health & Wellbeing Branch.

The position description for this role will not be provided at this stage of application.

The advertised closing date and important information before applying for this position can be found on www.melbourne.vic.gov.au/careers

City of Melbourne’s People and Culture Operations Team welcome your general questions on (03) 9658 9140 between the hours of 8.30am and 1pm Monday to Friday.

City of Melbourne is an equal opportunity employer committed to providing a safe working environment that embraces and values child safety, diversity and inclusion.

If you have a disability and require advice and support during the recruitment process, we encourage you to apply or contact us on the details listed above.

City of Melbourne recognises the value of the diversity and strength of Aboriginal and Torres Strait Islander cultures to the heritage of all Australians and encourages Aboriginal and Torres Strait Island people to apply.

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