First listed on: 16 April 2019

Healthcare Accreditation – Customer Services Manager

The Customer Services Manager is a pivotal position within the ACHS; assisting and supporting healthcare organisations with the implementation of their accreditation program. The successful candidate will be expected to bring excellent interpersonal and relationship skills as well as an understanding of quality programs.

Selection Criteria:

  • detailed knowledge of continuous quality improvement
  • experience in applying quality programs on an organisation-wide basis within a healthcare organisation
  • experience at management level within a healthcare organisation
  • demonstrated understanding of the ACHS EQuIP and the Australian Commission on Safety and Quality in Health Care's National Safety and Quality Health Service (NSQHS) Standards
  • customer focused approach to service provision
  • client relationship / contract management experience
  • effective communication skills
  • ability to work effectively within a multidisciplinary team
  • ability to prioritise and allocate workload
  • personal computer skills in word processing and database applications
  • report writing skills
  • relevant tertiary qualifications

Please refer to for selection criteria and a detailed job description.

Enquires/written applications addressing the selection criteria should be directed to Therese Cooke – Manager Customer Services. Ph: 02 9281 9955, E: 

Closing date: 1 May 2019

Please note that applications without addressing the selection criteria will not be considered.

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