About the role

The Silica Advisor provides tailored and holistic support for workers to enable a prevention led and customer centric service in the implementation and delivery of a critical Health Screening project for the organisation. This role will also be responsible for:

• Improving worker experiences during their interaction with WorkSafe
• Ensuring workers are supported to access the health assessment services and that appropriate actions are taken to address their needs
• Collaborating and building positive relationships with relevant stakeholders, service providers and practitioners
• Empowering workers to make positive choices to support their wellbeing through the screening process
• Providing guidance to workers to assist in choosing the appropriate service providers within the health screening program
• Regularly make contact with workers throughout the health screening process to review their physical and psychological well-being and identify and report any known risks

Please ensure you take a look at the Position Description provided for additional information on accountabilities for this role. www.wemake.worksafe.vic.gov.au

About you

You are passionate about delivering outstanding customer service. You have highly developed communication and organisation skills. You are empathetic to the needs of your clients and have the capability to navigate your way through emotionally charged conversations. You will also possess:

• Excellent interpersonal and formal communication skills - written and verbal; with the ability to interact at all levels
• Proven ability in managing conflict resolution and emotive situations
• Strong experience and confident in the use of various digital devices, technologies and platforms
• Disciplined in your approach to data management, with ability to protect sensitive and confidential material
• Ability to speak Vietnamese, Mandarin or Italian would be advantageous but not essential

Working with Us

We pride ourselves on being a great place to work and offer flexibility to facilitate work/life balance. People who are seeking part-time or job share arrangements are encouraged to apply.

WorkSafe employees enjoy: Discounted Gym & Pool Memberships | WELL Rated Building | Group Training & Yoga Classes | Very active Social Club | Pool & Table Tennis | Sparkling Water | Discounted Prescription Eyewear | Career Opportunities and Working for your Community!

What's next?

Applications close 11:00pm, Thursday 9th July 2020. Click the link to apply, and join us in making a difference to Victorian lives.

Only people with the right to work in Australia may apply for this position. You may be required to undergo a National Police Check (and/or Medical Assessment) as part of the recruitment process.

Candidate screening may take place prior to the advertisement closing, so get your application in.

For further enquiries please contact Katherine Bray on (03) 4243 8895.

About Us

At WorkSafe our passion for the wellbeing of Victorian workers brings us together. Our people come from a wide range of professions and with no two days ever being the same, diverse thinking comes naturally to us. As we build the WorkSafe of the future we're committed to delivering industry best practice to our people, our customers and the community.

Our future

WorkSafe 2030 will ensure that WorkSafe Victoria remains at the forefront of workplace health and safety, and meets the community's high expectations in relation to managing the workers' compensation scheme at a time of rapid workplace change. WorkSafe 2030's prevention-led approach will save lives and reduce injuries. It will deliver affordable premiums and lower administration costs for employers, freeing up their time and resources.

WorkSafe are striving to build a diverse workforce that reflects the Victorian community we serve.